FREQUENTLY ASKED QUESTIONS

常问的问题

Below, you’ll find a list of several frequently asked questions on traditional Chinese wedding costumes (中式传统婚嫁礼服), product and services from our clients. If you unable to find the answers you’re looking for, get in touch with us and we’ll do our best to answer your queries.

RENTAL

What range of costumes do you stock?


LIANG YUAN is filled with an extensive collection of traditional Southern Chinese costumes which are available for rental, made-to-rental and made-to-measure/order. Click here to find out more.




When should I reserve and rent the costumes?


Begin shopping six (6) to nine (9) months before wedding as you can reserve and rent your preferred costumes to ensure that it’s available on your wedding date. For appointment arrangement, kindly contact us for further assistance.




What is the rental price range?


Our women's collection starts from MYR899.00 and our men's collection starts from MYR499.00. "Rent More, Save More" promotion - Get 10% off on total rental bill when you rent more than one (1) costumes with us. For more information, kindly contact us for further assistance.




What is the rental duration?


The rental is for an indivisible rental period of five (5) days (inclusive of the day of collection and day of return - within our operating hours).




Can I opt for a shorter rental duration?


Yes, you may opt for a shorter rental period. However, the rental rate is fixed applied irregardless of the shortern duration to the maximum of five (5) days rental.




If I would like to extend the rental duration, what is the charges?


Extension rental fee is additionally imposed at a rate of MYR200.00 per day up to the maximum of three (3) days. For extension beyond three (3) days, a full standard rental rate will applied. All rental extension will be subject to the Management's approval.




What are the sizes available?


We carry full-range of costumes with available sizes from XXS to XXL.




I would like to rent. What are the terms and conditions?


50% of the rental fee shall be pay to us which is non-refundable, non-transferable and or non-exchangeable for merchandises under any circumstances. On the collection of the rented items, the rental fee balance with the security deposit shall be fully paid.




Why do I need to pay security deposit prior to the collection of rented items?


We ask that you return the rented items in the same condition in which they are handover to you. In the event that the rented item(s) or its accessories and packaging are found to be damaged/lost, the costs for repair and/or replacement will be deducted from the security deposit. A damaged item(s) shall mean that it differs from its original condition on the handover of such item(s) to you which shall include but not limited to discolouration, loss of its accessories, stains, tear or rip.




Can the costumes be altered?


We do not make alterations to the costumes as we aim to preserve the costumes as original its state as possible. However, we do offer to make simple alterations to the costume length to suit your height, depending on whether these alterations may be made to the costume without causing any damage.




Can I later change to other costumes?


Yes, you may exchange your reserved costumes with the same category of costumes with either equal or higher value of rental price. Should there be an exchange, you shall be additionally charge on the rental price differences, if any.




I place a rental reservation and now I need to cancel.


This is a non-cancellable and/or non-transferable rental reservation effective from the date of the Invoice issued. Upon reservation; the 50% rental deposit payment is non-refundable, non-transferable and/or non-exchangeable for merchandise under any circumstances.




Are there any complimentary accessories provided with the costumes rental?


Yes. For women's collection; we provide simple accessories; i.e. hair comb, pin and etc. for complimentary use. As for men's collection; depending on the design chose, we provide hat, spectacles, flower ball, jade ring and fan for complimentary use.




Do I need to clean the rented items before returning it?


Leave the cleaning to us! All you need to do is re-pack the rented items into the package as it’s collected and return to us.





MADE-TO-MEASURE/ORDER

What range of costumes do you stock?


LIANG YUAN is filled with an extensive collection of traditional Southern Chinese costumes which are available for rental, made-to-rental and made-to-measure/order. Click here to find out more.




When should I order the costumes?


We do have off-the-shelf collection in store; otherwise, you can opt for made-to-measure/order which requires a minimum lead time of three (3) months from the order date. Our turnaround time fluctuates based on workload and your wedding dates. We defintely try our best to work with tight deadlines. For appointment arrangement, kindly contact us for further assistance.




I would like to order. What are the terms and conditions?


Upon acceptance of order, 70% of payment is required which is non-refundable, non-transferable and or non-exchangeable for merchandises under any circumstances. On the collection of the costumes, the remaining balance shall be fully paid.




I place an order and now I need to cancel.


For made-to-measure/order, we do not accept cancellations/returns. We take pride in our work; we quality check and inspect all items prior to delivery.




What is the price range?


For made-to-measure/order option, the retail price for machine embroidery costumes starts from MYR1,500.00 and as for handwork embroidery, the retail price starts from MYR10,900.00. For men’s made-to-measure/order option, the retail price starts from MYR3,500.00. For more information, kindly contact us for further assistance.




Do you accept international orders?


We accept made-to-measure/order from clients all across the globe. We will be in touch with you to discuss and guide you through the designs and materials selection, measurements and wedding details. We deliver to clients all across the globe. You will receive tracking information from us so you can check the status of your delivery. The client is responsible for all delivery and insurance costs. Also, client may be liable to import duties, customs and local sales taxes levied by the shipping destination to release the order from customs clearance on arrival and these are not included in the retail price. Please confirm with local authorities for the tax/duties imposed prior to placing an order as we are unable to advise the amount. Do feel free to contact us to find out more.





FITTING

Do I need to make an appointment for fitting session?


It will be most ideal for an appointment as we would like to give you our reserved attention. For appointment arrangement, kindly contact us for further assistance.




How long it normally takes for a fitting session?


It will normally takes one (1) hour for the fitting session.




What is fitting fee?


A fitting fee of MYR100.00 is levy for the try-on session on unrestricted number of costume(s) with the exception of Gua Huang series. After the try-on session or within fourteen (14) days from the fitting date; shall you decided to rent, the fitting fee is to waive against the rental fee. Alternatively, you may also redeem this fee for merchandises with us within fourteen (14) days from the fitting date with a minimum purchase of MYR250.00 or above in a single receipt. Otherwise, the fee will be forfeited.