
FREQUENTLY ASKED QUESTIONS
常问的问题
Below, you’ll find a list of several frequently asked questions on products and services from our clients. If you unable to find the answers you’re looking for, get in touch with us and we’ll do our best to answer your queries.
Begin shopping six (6) to nine (9) months before wedding as you can reserve and rent your preferred costumes to ensure that it’s available on your wedding date.
For appointment arrangement, kindly contact us for further assistance.
The rental is for an indivisible rental period of five (5) days (inclusive of the day of collection and day of return - within our operating hours).
Yes, you may opt for a shorter rental period. However, the rental rate is fixed applied irregardless of the shortern duration to the maximum of five (5) days rental.
Extension rental fee is additionally imposed at a rate of MYR200.00 per day up to the maximum of two (2) days. For extension beyond two (2) days, a full standard rental rate will applied. All rental extension will be subject to the Management's approval.
We carry full-range of costumes with available sizes from XXS to XXL.
50% of the rental fee shall be pay to us which is non-refundable, non-transferable and or non-exchangeable for merchandises under any circumstances. On the collection of the rented items, the rental fee balance with the security deposit shall be fully paid.
We ask that you return the rented items in the same condition in which they are handover to you.
In the event that the rented item(s) or its accessories and packaging are found to be damaged/lost, the costs for repair and/or replacement will be deducted from the security deposit.
A damaged item(s) shall mean that it differs from its original condition on the handover of such item(s) to you which shall include but not limited to discolouration, loss of its accessories, stains, tear or rip.
We do not make alterations to the costumes as we aim to preserve the costumes as original its state as possible. However, we do offer to make simple alterations to the costume length to suit your height, depending on whether these alterations may be made to the costume without causing any damage.
Yes, you may exchange your reserved costumes with the same category of costumes with either equal or higher value of rental price. Should there be an exchange, you shall be additionally charge on the rental price differences, if any.
This is a non-cancellable and/or non-transferable rental reservation effective from the date of the Invoice issued. Upon reservation; the 50% rental deposit payment is non-refundable, non-transferable and/or non-exchangeable for merchandise under any circumstances.
We offer a wide range of accessories, including hair accessories, veils, earrings, necklaces, bracelets and shoes available for both individual rental and purchase. And, some of our packages come with complimentary accessories, adding extra value and convenience for our clients.
Leave the cleaning to us! All you need to do is re-pack the rented items into the package as it’s collected and return to us.
